We craft our supplements with the intention of being beneficial to your health and it’s of the utmost importance to us that you enjoy using them. We mean business on this one. If you are not 100% in love with your Tribe product, send us an email at firstname.lastname@example.org within 30 days after receiving your item and we will refund you in full. This policy only applies for the first time you purchase each product.
You acknowledge and agree that Tribe has no obligation to provide a refund for any Products. Although we may grant refunds, we examine refunds on a case by case basis and have the sole discretion in granting or denying any refunds
HOW LONG DO I HAVE TO RETURN THE PRODUCT?
For any unopened products purchased from our website within 30 days, we accept returns to our warehouse in exchange for a full refund. Simply email us at email@example.com to begin the process. In your email, please add your order number, a picture that shows that your product is entirely unopened, and the reason for your return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Return shipping labels are only available for orders shipping to the continental US and no additional postage is required. Items sent back to us without first requesting a return label will not be accepted. Once the package is received, we can process the refund.
IS THERE A SHIPPING FEE?
In most cases, a processing fee of $3 and a shipping fee depending on your zip code will be deducted from your refund unless the product is damaged, or it is due to our mistake. We may request an image of the incorrect or damaged product prior to waiving the return shipping fee.
WHEN WILL I RECEIVE MY CREDIT?
Please allow approximately 1-2 weeks for return processing. Once the product is returned to our warehouse, it will take an additional 5 - 7 business days to credit back to your original form of payment. You will receive a refund notification from us when your return has been processed.
We allow 1 hour after your order is placed to cancel it. Once an order is processed or shipped, it cannot be canceled. Once an order is received, you can ask for a return.
INTERNATIONAL RETURN POLICY
Unfortunately, we don’t provide international returns at this point in time.