Shipping policy

OUR GOAL IS TO GET YOUR HERBS TO YOU ASAP!  

ORDER FULFILLMENT

  • To the best of our abilities, orders placed before 12 p.m. PST on a business day will ship the same day.

  • Orders placed after 12 p.m. will ship the following business day.

  • No orders are processed on Saturday or Sunday.

  • Your herbal supplements will ship out from our warehouse in 500 Amigo Ct #100, Las Vegas, NV 89119 using DHL or Amazon Fulfillment Centers using UPS or USPS.

 

USA SHIPPING OPTIONS

  • Standard Shipping is generally 5-7 business days within the continental US depending on distance from the warehouse. The service is very reliable, although there is no guarantee due to the COVID-19 pandemic.

**Once you have placed your order, you will receive a confirmation email and a link to your tracking information.

If there are any delays in your order delivery, please contact us at logistics@tribe-organics.com

  • Orders within the Continental US over $99 qualify for free shipping. This only applies to Standard Shipping, which usually takes 5-7 business days.
  • For orders under $99 within the Continental US, we offer standard shipping at a flat rate of:
    • $4.99 for one bottle
    • $6.50 for two bottles
    • $7.50 for three bottles
    • $9.50 for 4 bottles – 5 bottles
  • Orders outside the Continental US over $99 qualify for free shipping. This only applies to Standard Shipping, which usually takes 5-7 business days.
  • For orders under $99 outside the Continental US, we offer standard shipping at a flat rate of:
    • $4.99 for one bottle
    • $6.50 for two bottles
    • $7.50 for three bottles
    • $15.99 for 4 bottles – 5 bottles

INTERNATIONAL SHIPPING

  • All prices are in USD (US Dollars). Your credit card company will bill you with your local currency at the current exchange rate.

We ship to the countries included in this list: https://www.tribe-organics.com/pages/international-orders

If your country is not mentioned in the list above, please contact us at logistics@tribe-organics.com to see if your country is eligible for International Shipping.

International Shipping generally starts at $11.99-$14.99 and it takes about 10-15 business days for your order to arrive in your country. There may be custom delays beyond our control-- we do everything we can to avoid that, but it can still happen.

**All International Orders are shipped with DHL GLOBAL MAIL PACKET PLUS.

VAT/Duties:  Many countries charge VAT/Duties when a product is entering into the country and this could lead to additional costs.  Unfortunately, we do not control these additional costs and they are imposed by your government's duty policies. It is possible that this may apply to your order and would not be included in your shipping cost.  If duties are imposed, your postal service will generally notify you when they have your shipment and send you a notice to contact the postal service to pay your duties prior to final delivery. When ordering outside of the United States of America, the recipient is responsible for assuring the product can be legally imported to the destination country.

 

**Once you have placed your order, you will receive a confirmation email and a link to your tracking information.

If there are any delays in your order delivery, please contact us at logistics@tribe-organics.com

 

UNDELIVERABLE PACKAGES

If the carrier returns an undeliverable package to us, we will not refund the shipping charges due to: incorrect address, incorrect information provided, or refusal by the recipient. We are unable to re-ship orders that are returned to us as undeliverable.

 

ORDER CANCELLATIONS 

  • We allow 1 hour after your order is placed to cancel it. Once an order is shipped, it cannot be canceled.
  • We cannot refund you for the cost of the product or the shipping costs.
  • Once an order is received you can ask for a return. Please, see the return policy here: https://www.tribe-organics.com/policies/refund-policy

 

PAYMENT METHODS

We accept the following forms of payment:

  • PayPal
  • Visa
  • Master Card
  • Discover
  • American Express (AMEX)
  • Apple Pay
  • Google Pay
  • Shop Pay
  • JCV
  • Dinners Club
  • Elo
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