Shipping policy
OUR GOAL IS TO GET YOUR HERBS AND MUSHROOMS TO YOU ASAP!
ORDER FULFILLMENT
- To the best of our abilities, orders placed before 12 p.m. EST on a business day will ship the same day.
- Orders placed after 12 p.m. will ship the following business day.
- No orders are processed on Saturday or Sunday or any federal holiday.
- Products will ship out from our 3PL warehouse network spread across the US
**Once you have placed your order, you will receive a confirmation email and a link to your tracking information.
If there are any delays in your order delivery, please contact us at info@tribe-organics.com
FREE SHIPPING
Shipping is FREE for all US orders over $75. Code applied automatically at checkout. Orders that qualify for free shipping are applicable only in the United States and only applies to Standard Shipping, which usually takes 3-8 business days.
DELIVERY TIMES
We strive to ship all website orders out as soon as possible. Standard shipping will ship within 2 business days from the time the order is placed and be received within 3-8 business days (often sooner!), depending on your ZIP code.
Orders placed on Friday may not ship until the following Monday/Tuesday. No orders are processed on Saturday, Sunday or any federal holiday.
If there are any delays in your order delivery, please contact us at info@tribe-organics.com
ORDER UPDATES
Order acknowledgment, confirmation of product availability, and shipping tracking information will be provided to you via email throughout the fulfillment and delivery process. If you have any other questions about your order, we're here to help! Please contact our TRIIBE Customer Support team with your concerns and order number.
CARRIERS
Orders are shipped via UPS, USPS or FedEx.
INTERNATIONAL SHIPPING
At this moment, we do not offer international shipping. We have partnered with iHerb for international orders.
iHerb marketplace ships our products to more than 185 countries.
UNDELIVERABLE PACKAGES
If the carrier returns an undeliverable package to us, we will not refund the shipping charges due to: incorrect address, incorrect information provided, or refusal by the recipient. We are unable to re-ship orders that are returned to us as undeliverable.
Tribe Organics is not responsible for lost, stolen, mis-routed or undelivered shipments or those seized by Customs. We recommend adding shipping protection to your orders for any of these cases.
PAYMENT METHODS
We accept the following forms of payment:
- PayPal
- Apple Pay
- ShopPay
- Visa
- Master Card
- Discover
- American Express (AMEX)