The TRIBE Promise
Your purchase is backed by our rock solid 100% Satisfaction Guarantee. If you’re unhappy with your order for any reason, you can reach out to us at email@example.com and we’ll make it right.
- Contact our customer service team by emailing firstname.lastname@example.org. Please provide your Order Number and we will provide you with a Return Number and the return address to ship the product back to us. We really make it simple and as easy as possible.
- Return the unused portion of your product, please indicate the date you purchased your product so we can look it up) and your Return Number. We must receive the return within 30 days from the date you originally purchased the item, for the refund to be valid.
- It is your responsibility to pay the return postage and we recommend you send it to us with tracking or delivery confirmation to expedite the process and avoid delays. Note: we must receive the bottle(s) within 30 days from the date you originally purchased the item, for the refund to be valid.
- The charges (excluding shipping and handling fees) are fully refundable. We really want you to be satisfied, but we must adhere to these guidelines in order to be fair and consistent.
- Please note that we offer our money back guarantee on your first order.
- Last but not least, empty product containers can only be returned if adequate time has passed that would allow you to consume the product as directed. We want to be fair, but we can't refund a 6 months worth of empty product containers after one month. We want to be fair with you and hope you will be fair with us too.
- It usually takes a week to process your package, and another 7 business days (excluding holidays and weekends) for a bank (debit card) or credit card company to refund to your card or bank account (debit card).